Frequently Asked Questions

Is Giftox.co.uk website secure?
We use industry standard 128 bit secure sockets layer (SSL) technology to encrypt sensitive information such as your credit card and other financial information.

I have forgotten my password, what do I do?
In the event that you forget your password, don't panic! Simply enter your email address on the login page, and click the "Email me my password" link.

Where can I find contact details?
You can conveniently and quickly contact us online through "Your Account" area, where you can complete a priority form to send to our customer representative team.

How long will it take for my order to be delivered?
Delivery of your items can vary from 24 hours to 5 days but may take upto 12 days in exceptional circumstances dependent on what you are ordering. 90% of our products will be delivered within 3 working days. We will immediately liaise with you if there are any delivery issues.

How much do you charge for delivery?
We charge a £4.95 for our standard delivery service, and £6.95 for our courier service. For full information about our delivery policy click here.

What are the payment options?
We accept a range of credit/debit cards on the website (including; MasterCard, Switch, VISA and Solo) alternatively you can pay with Paypal.

Do you deliver to locations outside the UK?
Yes, we will deliver to anywhere in the world. International deliveries attract charges that depend on the final destination.

I cannot log into my account?
If you have problems logging into your account and you have used your correct email address and password, then please contact us, completely stating your problem. Please tell us your full name, address, contact number and registered email address, this will enable us to verify who you are and resend your correct login details or assist you in logging into your account.

What are cookies and why are they used?
We place a cookie, which is a small text file, on to your computer's hard drive through your web browser. This file enables us to collect aggregate usage statistics and enhance your future visits to the site. All we can do to the cookie is write data to it. We can't make anything run on your PC.

Do you have Terms and Conditions on the website?
Visit our Terms and Conditions page for our full information on our policies, terms and conditions. By shopping on our website you agree to these terms and conditions.

If you have any questions, queries or comments then please contact us and we will reply to you as soon as possible.