Please read the Return Policy for full details of conditions before returning any goods to Us.

Returns Policy

If for any reason you are not completely delighted with your purchase you may return it unopened and at a sellable state within 7 days for an exchange or refund of payment made on that particular item being returned. We cannot refund the delivery charges.

You may cancel Your order for goods by contacting the Customer Service team on the ‘contact us’ page. Alternatively, you can phone us: 0844 811 8371

Order cancelled before delivery of goods

If You cancel Your order before Your goods are dispatched (which will usually be within 48 hours of the time when the order was placed) You will be entitled to a full refund of the price and delivery costs (or if only part of Your order is cancelled, that part of the price and delivery costs that relates to the cancelled part of the order will be refunded).

Substituted Goods

If in accordance with conditions above, We have supplied You with Substituted Goods and You decide within 7 working days beginning on the day after You received the goods that You do not wish to accept those goods You may cancel Your order either by:

(i) contacting Our Customer Services Team by phone, post or e-mail via our Contact Us page
(ii) returning the goods to Us in accordance with Our returns procedure set out below
(iii) returning the goods to Us together with the details of Your name, address and order number.

Within 30 days of the cancellation of Your order We shall supply you with a full refund of the price of the Substituted Goods and of the delivery costs. We shall be responsible for the costs of returning the Substituted Goods.

Faulty Goods - This Section does not affect your statutory rights

Under Law You have certain statutory rights. If the goods supplied to You do not correspond to Your statutory rights You are advised to cease use of the goods and to contact Our Customer Services Team and return the goods. We recommend that the goods are returned in accordance with Our returns procedure set out below.

On receipt of Your goods they will be examined by a member of Our Customer Services Team who will determine whether the goods were faulty when supplied or whether they have been damaged through misuse.

If the damage to Your goods occurred by reason of Your misuse, We will inform You of this and We will at Your option either return the goods to You or dispose of the goods. If We return the goods to You, You will be responsible for any additional delivery fees which We incur. If You do not elect within 28 days either to have the goods returned to You or disposed of, We will dispose of the goods.

If the goods were faulty when supplied We shall give You a full refund of the price of the item and the costs of delivery and Your reasonable postage costs of returning the item to Us, We recommend that items are returned by recorded delivery.

Unwanted Goods

If You are not happy with Your goods for any reason then You are able to return the goods (‘the Unwanted Goods’) to Us. If You choose to do this You must inform us within seven working days beginning on the day after the date on which You receive the Unwanted Goods that You have chosen to return them. Upon receipt of this notice we shall formally request that you return the Unwanted Goods to Us within 21 days. We recommend that You return all Unwanted Goods in accordance with Our returns procedure set out at section 18 below. You will be responsible for the cost of returning Unwanted Goods.

Within 30 days of Our receiving notice that you wish to return the Unwanted Goods or upon receipt of the Goods, whichever is the sooner. We will at your request either refund the value of the Unwanted Goods, provide a replacement product of the same value or provide a voucher to value of the Unwanted Goods. You are reminded that you are under a statutory duty to take reasonable care of all goods which you later return to Us and where it is evident that you have breached this statutory duty or where the Unwanted Goods are not returned to Us within 21 days of the date on which we send a formal request that You return the Goods, We reserve the right to commence legal proceedings against you for the price of the Goods together with Our direct costs incurred in recovering such sum from you.

Wrong Items Sent

If the wrong item has been sent to You, and it is not a substituted good (in accordance with section 7 above), please inform Us and return the item by using the Returns procedure.

Returns Procedure

We strongly recommend that You follow Our returns procedure, set out below, as this will ensure that Your payment is refunded to You as soon as is reasonably practicable however You are not obliged to do so.

If You wish to return items in accordance with our returns procedure, please make contact with Us by phone or email. You should complete the returns form (click here) and send the form by e-mail to Our Customer Services Team who will supply You with a returns authorisation number (‘RAN’). A RAN will be supplied within 3-5 working days, if You are returning Substituted Goods or Unwanted Goods, the date on which You submit the returns form to Our Customer Services Team, or send notice by post of your cancellation of the contract, shall be the relevant date for determining whether You are within the 7 working day period. Where the Goods are not returned to Us within 21 days of the date on which we send a formal request that You return the Goods, We reserve the right to commence legal proceedings against you for the price of the Goods together with Our direct costs incurred in recovering such sum from you.

We use all reasonable endeavours to ensure that replacements and refunds are processed and approved or rejected within 14 days of the date on which We receive the returned goods.

We recommend that all goods are returned by Royal Mail recorded delivery and that You take appropriate insurance against loss or damage of goods in transit. We only ask that you pay for the shipping costs.

Promotional Offers

In the event that You wish to return an item purchased as part of a free item promotion or a buy one get one free, both the original purchase item and the promotional items must be returned to have a refund or replacement of the item.

For example: a customer who purchases a digital photo frame and who by doing so benefits from a promotion entitling the customer to a free SD card and who later wishes to seek a refund on the digital photo frame would need to return both the digital photo frame and the SD card.

If You fail to return the promotional item You will only be entitled to be reimbursed the difference between the price paid for the original item and the retail price of the promotional item.