Terms and Conditions for the Supply of Goods and Services CUSTOMERS PURCHASING GOODS AT THE ‘Giftox.co.uk’ PRICE SHOULD PAY PARTICULAR ATTENTION TO SECTIONS 28 TO 36 BELOW

1.     These terms and conditions (‘the Conditions’) contain the terms on which Giftox Limited trading as Giftox.co.uk whose registered office is at Penrose House 67 Hightown Road Banbury Oxfordshire OX16 9BE company number: 07091058 (referred to throughout these Conditions as ‘We’, ‘Us’ or ‘Our’), has agreed to supply goods and services to you, its customer (referred to throughout these Conditions as ‘You’ or ‘Your’).

2.     These Conditions shall apply to all orders placed by You with Us. By selecting the option on the payment page labelled ‘I agree to the terms and conditions’ and then by clicking on the box marked ‘order button’ You agree that these are the terms upon which any order is placed and that no other terms shall apply to the order.

3.     These Conditions may be modified from time to time. It is Your responsibility to review these Conditions frequently and to ensure that You accept and agree to these Conditions prior to placing each order.

ORDERS

4.     You can submit an order by selecting the goods that You wish to purchase then proceeding to the checkout area of the redsave.com website (‘the Website’). Any orders submitted by You are accepted subject to satisfactory payment information being received, processed and accepted by Us. Once such payment information has been received, processed and accepted by Us, We will send You an e-mail acknowledging and accepting Your order (‘the Order Acknowledgement’). We shall be under no contractual obligation to supply any goods or services to You until the Order Acknowledgement has been sent to You.

PRICE

5.     Subject to this section 5, the price of the goods shall be the price quoted on the Website at the time which You place Your order, however, We reserve the right to amend the price if the price has been altered by an unauthorised third party or that the price is wrong by genuine mistake of Our employees, agents or affiliates. In these circumstances We shall inform You of the actual price as soon as possible but in any event before goods are dispatched and You will have the opportunity to cancel Your order.

6.     We will only accept one voucher or discount code per customer order. Vouchers and discounts cannot be used together or used in multiples against a single purchase order.

GOODS

7.     Although We make every effort to ensure that Our Website correctly states whether or not goods are in stock, there may be occasions where You submit an order for goods which are out of stock. In such cases We shall endeavour to supply a product of the same or greater quality and/or specification for the same price as the original goods (‘the Substituted Goods’). If You are unhappy with the Substituted Goods, You may return the Substituted Goods. Please read section 14 for more information on the return of Substituted Goods.  If We are unable to supply Substituted Goods We will inform You of this fact and shall return payment to Your account. Please note that all sizes and measurements of goods are approximate (although We do try to make sure that they are as accurate as possible) and colour shades may vary slightly from those depicted on the Website. When this happens the goods supplied are not Substituted Goods.

DELIVERY

8.     Goods ordered by You shall be delivered within a reasonable period of time and in any event within 28 days. However, any dates for delivery which We indicate to You are (unless specifically agreed with Our Customer Services Team whose contact details are set out in section 12 below) given as an estimate only and Your delivery date can never be guaranteed. If it is likely that Your actual delivery date is likely to be later than the date indicated to You, We will contact You by e-mail to inform You of this and to give a revised indication of the delivery date. In this event You will be given the option of continuing Your order or cancelling it

9.     You may contact Our Customer Services Team to track the delivery Your order at any time. In addition to this, if You have not received Your goods within 28 days of receiving the Order Acknowledgement We kindly request that You inform us, either by fax, post or e-mail (click here). We recommend that you use our ‘missing in post form’ (click here), although You are not obliged to do so. Subject to section 10 below, Within 14 working days of receiving notification from you that your goods have not been delivered, or upon receipt of Your missing in post form (whichever is the sooner) We will issue replacement goods in the post or, if the goods are out of stock issue either Substituted Goods (as defined in section 7 above) or a refund.

10.     We reserve the right to levy a further delivery charge if the reason that goods were not delivered to You was that the goods were not collected by You from Royal mail (or any other carrier that We have used), or if You failed to arrange a re-delivery directly with Royal Mail (or any other carrier), and We issue replacement goods to You in accordance with section 9 above.

11.     Please note that our standard delivery service is only available to mainland UK addresses and is unfortunately not available to customers with the following postcode prefixes: JE, GY, ZE, BT, IM, KW, IV, HS, FK, IO, KA, PA, PH, PO and TR. Customers living in these postcode areas will need to contact us to arrange an extra delivery cost.

CANCELLATION AND RETURNS

12.     You may cancel Your order for goods by e-mailing Our Customer Services Team on the ‘contact us’ section of this Website by clicking here.

Please read sections 18 and 19 of these conditions before returning any goods to Us.

13.     Order cancelled before delivery of goods

If You cancel Your order before Your goods are dispatched (which will usually be within 48 hours of the time when the order was placed) You will be entitled to a full refund of the price and delivery costs (or if only part of Your order is cancelled, that part of the price and delivery costs that relates to the cancelled part of the order will be refunded).

14.     Substituted Goods

If in accordance with section 7 above, We have supplied You with Substituted Goods and You decide within 7 working days beginning on the day after You received the goods that You do not wish to accept those goods You may cancel Your order either by:

(i) contacting Our Customer Services Team by phone, fax, post or e-mail at Support and Contact
(ii) returning the goods to Us in accordance with Our returns procedure set out below at section 18;
(iii) returning the goods to Us together with the details of Your name, address and order number.

Within 7 days of approval of the cancellation of Your order We shall supply you with a full refund of the price of the Substituted Goods and of the delivery costs. We shall be responsible for the costs of returning the Substituted Goods.

15.     Faulty Goods - This Section does not affect your statutory rights

Under Law You have certain statutory rights. If the goods supplied to You do not correspond to Your statutory rights You are advised to cease use of the goods and to contact Our Customer Services Team and return the goods. We recommend that the goods are returned in accordance with Our returns procedure set out at section 18 below.

On receipt of Your goods they will be examined by a member of Our Customer Services Team who will determine whether the goods were faulty when supplied or whether they have been damaged through misuse.

If the damage to Your goods occurred by reason of Your misuse, We will inform You of this and We will at Your option either return the goods to You or dispose of the goods. If We return the goods to You, You will be responsible for any additional delivery fees which We incur. If You do not elect within 28 days either to have the goods returned to You or disposed of, We will dispose of the goods.

If the goods were faulty when supplied We shall give You a full refund of the price of the item and the costs of delivery and Your reasonable postage costs of returning the item to Us, We recommend that items are returned by recorded delivery.

16     Unwanted Goods


  16.1       If You are not happy with Your goods for any reason then You are able to return the goods (‘the Unwanted Goods’) to Us. If You choose to do this You must inform us within seven working days beginning on the day after the date on which You receive the Unwanted Goods that You have chosen to return them. Upon receipt of this notice we shall formally request that you return the Unwanted Goods to Us within 21 days. We recommend that You return all Unwanted Goods in accordance with Our returns procedure set out at section 18 below. You will be responsible for the cost of returning Unwanted Goods.

  16.2       Within 30 days of Our receiving notice that you wish to return the Unwanted Goods or upon receipt of the Goods, whichever is the sooner. We will at your request either refund the value of the Unwanted Goods, provide a replacement product of the same value or provide a voucher to value of the Unwanted Goods. You are reminded that you are under a statutory duty to take reasonable care of all goods which you later return to Us and where it is evident that you have breached this statutory duty or where the Unwanted Goods are not returned to Us within 21 days of the date on which we send a formal request that You return the Goods, We reserve the right to commence legal proceedings against you for the price of the Goods together with Our direct costs incurred in recovering such sum from you.

17.     Wrong Items Sent

If the wrong item has been sent to You, and it is not a substituted good (in accordance with section 7 above), please inform Us and return the item by using the Returns procedure.

18.     Retuns Procedure

We strongly recommend that You follow Our returns procedure, set out below, as this will ensure that Your payment is refunded to You as soon as is reasonably practicable however You are not obliged to do so.

If You wish to return items in accordance with our returns procedure, please make contact with Us by phone, fax, post or email. You should complete the returns form (click here) and send the form by e-mail to Our Customer Services Team who will supply You with a returns authorisation number (‘RAN’). A RAN will be supplied within 3-5 working days, if You are returning Substituted Goods or Unwanted Goods, the date on which You submit the returns form to Our Customer Services Team, or send notice by fax or post of your cancellation of the contract, shall be the relevant date for determining whether You are within the 7 working day period. Where the Goods are not returned to Us within 21 days of the date on which we send a formal request that You return the Goods, We reserve the right to commence legal proceedings against you for the price of the Goods together with Our direct costs incurred in recovering such sum from you.

We use all reasonable endeavours to ensure that replacements and refunds are processed and approved or rejected within 14 days of the date on which We receive the returned goods.

We recommend that all goods are returned by Royal Mail recorded delivery and that You take appropriate insurance against loss or damage of goods in transit.

19.     Promotional Offers

In the event that You wish to return an item purchased as part of a free item promotion or a buy one get one free, both the original purchase item and the promotional items must be returned to have a refund or replacement of the item.

For example: a customer who purchases a digital photo frame and who by doing so benefits from a promotion entitling the customer to a free SD card and who later wishes to seek a refund on the digital photo frame would need to return both the digital photo frame and the SD card.

If You fail to return the promotional item You will only be entitled to be reimbursed the difference between the price paid for the original item and the retail price of the promotional item.

LIMITATION OF LIABILITY

20.     We will not be liable for:

(i) any losses suffered by You that would not be foreseen by You and Us when the contract was made as the kind and extent of losses which might reasonably be expected to follow the circumstances which have caused the losses in question;
(ii) any losses that were not caused by any failure on Our part or Our agents or  Our affiliates or Our contractors; or
(iii) losses to parties incurred in the course of carrying on a business.

21.     Nothing in these terms shall affect the fact that We shall be liable for any loss damage, cost or expense in respect of death or personal injury resulting from any act or omission on Our part or Our agents or Our affiliates or Our contractors.

REJECTION OF ELECTRONIC PAYMENT INSTRUCTIONS

22.     We reserve the right, in Our sole discretion, not to accept or place an Electronic Payment Instruction, if

(i) We consider it appropriate to first obtain further information, confirmation or instructions from You; or
(ii) if We are unable to obtain authorisation for Your debit card or credit card, for payment of all or any part of the amount instructed; or
(iii) where We or Our agents are prevented due to certain factors beyond Our reasonable control including, without limitation, the in-operation, inefficiency or unsuitability of the Equipment and the unavailability, in-operation of interruption of Internet or other telecommunication services (‘Service Disruption Events’) from transmitting or otherwise administering the Electronic Payment Instruction;
(iv) or where We have reason to believe the Electronic Payment Instruction was not received from You or is for an illegal or unauthorised transaction.

23.     Once made by You, an Electronic Payment Instruction is irrevocable. It is Your responsibility to ensure all transaction details are correct before sending an Electronic Payment Instruction. Immediately before transmission of an Electronic Payment Instruction, You will be presented with the details for confirmation and at that point will have the opportunity to cancel the instruction. When We have received Your Electronic Payment Instruction, We will send You the Order Acknowledgement. Once the Order Acknowledgement has been received, You will not be able to change or withdraw the Electronic Payment Instruction. You should not assume Your Electronic Payment Instruction has been received and accepted until You receive the Order Acknowledgement. We will issue a reference number for every Electronic Payment Instruction and You will need to quote this number for any queries You may have in connection with an Electronic Payment Instruction.

SALE OF ALCOHOL

24.     If You purchase goods containing alcohol You will be asked to confirm that You are 18 years of age or older at the time the order is placed, if the goods are to be delivered to a recipient other than You, You will also be asked to confirm that the recipient is over the age of 18.

We kindly remind You that purchase of alcohol by or on behalf of minors is a criminal offence.

E-MAILS

25.     If an e-mail sent by Us to You is being sent to You via a computer network operated by or on behalf of Your employer, educational establishment or other third party, it is Your responsibility to ensure that You are entitled to and You have consent to receive such e-mail communications at that e-mail address.

26.     We reserve the right to refrain from sending You any e-mails to such address without notifying You, even if You have subscribed to receive them, if We receive a request from Your employer, educational establishment or other third party or Your Internet service provider to stop sending e-mails to that address.

27.     You acknowledge that communication by Internet e-mail is unavoidably insecure in limited circumstances. You accept the risk of e-mail between Us and You being intercepted by unauthorised third parties. We shall not be liable to You for any loss, expense or damage incurred or suffered by You in connection with such interception.


CUSTOMER SERVICE AND COMPLAINTS

37.     If You have any queries in relation to Our service or if for any reason You are dissatisfied with the service provided by Us You should contact Our Customer Services Team by clicking on this link here


GENERAL

38.     If You breach these Conditions and We do not take action against You in connection with that breach at the time, this does not prevent Us from taking action against You in the future.

39.     These Conditions are subject to the laws of England and Wales.

40.     No variation of these Conditions shall be valid unless it is in writing and signed by or on behalf of each of You and Us

WEEE Regulations

41.     The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge.

Giftox.co.uk are obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when you buy from us a new Electrical or Electronic product. If for example you are buying a new EEE item we would accept their old WEEE item and prevent it going into a landfill site by disposing of it safely. You must return your WEEE item to us within 28 days of purchasing your new item and the cost of returning the item is the responsibility of the customer. Please contact our customer services team here to arrange for this service.

Recycling reduces the environmental and health risks associated with sending electrical goods to landfill.

Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol shown to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

Website- Terms of Use

Topleys Limited provides access to this website (the "Website") subject to the conditions set out on this page.

Please read these conditions carefully before using this website. By using this website, you signify your agreement to be bound by these conditions. Conditions Relating to Your Use of Giftox.co.uk

1. Your Account

If you use the Website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering.

We reserve the right to refuse access to the Website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.

2. Privacy

Please review our Privacy Policy below which also governs your visit to this Website, to understand our practices.

3. Access to Giftox.co.uk

We will do our utmost to ensure that availability of the Website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the Website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

4. Licence for Website access

Giftox.co.uk grants you a limited licence to access and make personal use of this Website, but not to download (other than page caching) or modify it, or any portion of it. This licence does not include any resale or commercial use of this Website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this Website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.

This Website or any portion of this Website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.

You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of the Giftox.co.uk without express written consent. You may not use any meta tags or any other "hidden text" utilising the Giftox trade marks. Any unauthorised use terminates the permission or license granted by Giftox.co.uk.

You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the home page of Giftox.co.uk as long as the link does not portray Giftox.co.uk or the Giftox name or any of its products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any logo or other of our graphics or trade marks as part of the link without our express written consent.

5. Your conduct

You must not use the Website in any way that causes, or is likely to cause, the Website or access to it to be interrupted, damaged or impaired in any way.

You understand that you, and not the Giftox.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the Website for lawful purposes only.

You must not use the Website for any of the following:

(a) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity;

(b) to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam" ; or

(c) to cause annoyance, inconvenience or needless anxiety.

6. Copyright

All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Giftox.co.uk and is protected by copyright. All software used on this Website is the property of our software suppliers and is protected by copyright.

You may not systematically extract and/or re-utilise parts of the contents of the Website. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this Website.

7. Intellectual Property Claims

Giftox.co.uk respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us, giving full details of the alleged breach.

8. Trade Marks

The names and logos used on Giftox.co.uk are trade marks. These trade marks may not be used in connection with any other product or service or in any manner that is likely to cause confusion among customers. All other trade marks not owned by Giftox.co.uk that appear on this Website are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Giftox.co.uk.

9. Alteration of Service or Amendments to the Conditions

We reserve the right to make changes to our Website, policies, and these terms of use at any time. You will be subject to the policies and terms of use in force at the time that you use the Website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

10. Limitation of Liability

Notwithstanding any provision in these Terms of Use, Giftox.co.uk upper limit for all and any liability to the user is limited to £1.

11. Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these terms of use if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

12. Waiver

If you breach these terms of use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these terms of use.

13. Governing law and jurisdiction

These conditions are governed by and construed in accordance with the laws of England and Wales. You agree, as we do, to submit to the non-exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

Controllers of Personal Information

Any personal information provided to or to be gathered by Giftox.co.uk is controlled by Giftox.co.uk whose offices are based at Oxfordshire, the data processor. Giftox.co.uk is registered under the Data Protection Act 1998.

What Personal Information About Customers Does Giftox.co.uk Gather?

We use the information which you supply to us to handle orders, deliver products and services, process payments, communicate with you about orders, products, services and promotional offers, update our records and generally maintain your accounts with us, display content such as customer reviews and recommend merchandise and services that might be of interest to you. Here are the types of information we gather.

    * Information You Give Us: we receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, and communicating with you.
    * Automatic Information: we receive and store certain types of information whenever you interact with us. For example, like many websites, we use "cookies" and we obtain certain types of information when your Web browser accesses Giftox.co.uk. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience on the giftox.co.uk website if we cannot recognise you, we want you to be aware that these tools exist.
    * E-mail Communications: to help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from us if your computer supports such capabilities. If you do not want to receive e-mail or other mail from us, please let us know by contacting us at our registered office.
    * Information from Other Sources: we might receive information about you from other sources and add it to our account information.

What About Cookies?

    * Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your web browser to enable our systems to recognise your browser and to provide features such as storage of items in your shopping basket between visits.
    * The Help menu on the menu bar of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the website of its manufacturer. However, because cookies allow you to take advantage of some of our features, we recommend that you leave them turned on.
    * If you do leave cookies turned on, be sure to sign off when you finish using a shared computer.

Does Giftox.co.uk share the Information it receives?

Giftox.co.uk does not share the information it receives with third parties except as set out below:

    * Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that the Carford Group Limited or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
    * Protection of the Giftox.co.uk and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms and Conditions of Sale and other agreements; or protect the rights, property or safety of Giftox.co.uk, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing or otherwise disclosing personally identifiable information from customers for commercial purposes in a way that is contrary to the commitments made in this Privacy Policy
    * With your consent: other than as set out above, you will receive notice when information about you might go to third parties and you will have an opportunity to choose not to share the information.

We do not transfer personal information to countries outside of the European Economic Area. How Secure Is Information About Me?

    * We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
    * We reveal only the last five digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
    * We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of personally identifiable customer information. Our security procedures mean that we may occasionally request proof of identity before we disclose personal information to you.
    * It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

What About Third-Party Advertisers and Links to Other Websites?

Our site may include third-party advertising and links to other websites. We do not provide any personally identifiable customer information to these advertisers or third-party websites. These third-party websites and advertisers, or Internet advertising companies working on their behalf, sometimes use technology to send (or "serve") the advertisements that appear on our website directly to your browser. They automatically receive your IP address when this happens. They may also use cookies, JavaScript, web beacons (also known as action tags or single-pixel gifs), and other technologies to measure the effectiveness of their ads and to personalise advertising content. We do not have access to or control over cookies or other features that they may use, and the information practices of these advertisers and third-party websites are not covered by this Privacy Notice. Please contact them directly for more information about their privacy practices.

What Choices Do I Have?

As discussed above, you can always choose not to provide information, even though it might be needed to make a purchase or to take advantage of some features.

    * You can update certain information by contacting Giftox.co.uk at our registered office address When you update information, we usually keep a copy of the previous version for our records.
    * If you do not want to receive e-mail or other mail from us please let us know.

Notices and Revisions

If you have any concern about privacy at Giftox.co.uk, please e-mail us with a thorough description and we will try to resolve the issue for you. Our business changes constantly and our Privacy Policy and the website terms of use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our website frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.